1. Information We Collect
We may collect account information, business contact details, login details, billing information, phone-number configuration, call metadata, transcripts, booking data, support requests, webhook activity, operational metrics, and analytics needed to provide and improve the service.
2. How We Use Information
We use information to operate the product, authenticate users, provision phone numbers, process payments, support scheduling and dispatcher workflows, investigate incidents, communicate with customers, prevent abuse, and improve reliability and product quality.
3. Call and Message Data
If you use voice or messaging features, we may process call metadata, transcripts, recordings when enabled, customer contact information, appointment details, handoff events, and related workflow history. You are responsible for obtaining any notices and consents required by law before using those features with your customers.
4. Sharing
We may share data with service providers and integration partners that help deliver the product, such as payment, authentication, telephony, hosting, AI, CRM, and analytics providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction.
5. Retention
We keep information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and business records. Retention periods may vary by data type and account status.
6. Security
We use reasonable administrative, technical, and organizational measures to protect information, but no system is perfectly secure. You should also protect your credentials, devices, and internal team access.
7. Your Choices and Requests
You may contact us to request access, correction, or deletion of account data, subject to legal, contractual, security, and recordkeeping limitations. If you are an end customer of one of our business users, we may direct your request to that business where appropriate because they control their customer records.
8. International and Regional Rights
Depending on where you are located, you may have additional privacy rights under applicable law. We will review and respond to requests in accordance with the laws that apply to the request and the role we play with respect to the relevant data.
9. Changes
We may revise this Privacy Policy from time to time. The current version will be posted on this page with the latest effective date.